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Milaca Elim Care & Rehab Center Receives 2017 Customer Experience Award from Pinnacle Quality Insight

Milaca, Minnesota. February 22, 2017 – Milaca Elim Care & Rehab Center, a Milaca, MN – based provider of skilled nursing care, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2017 Customer Experience AwardTM. Qualifying for the award in the categories of Activities, Cleanliness, Communication from Facility, Dignity and Respect, Dining Service, Nursing Care, Overall Customer Experience, Overall Satisfaction, Quality of Food and Response to Problems., Milaca Elim Care & Rehab Center displays a continued dedication to providing Best in Class senior healthcare services.

Laura Broberg, Administrator of Milaca Elim Care & Rehab Center describes receiving the award as an honor.

Throughout its 51 year history of serving the community, Milaca Elim Care & Rehab Center has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2016, a sampling of Milaca’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Milaca Elim in specific categories.

Every month, Milaca Elim has gathered its real-time survey results in order to gain a better understanding of the resident’s needs and make improvements when necessary.

By qualifying for the Pinnacle Customer Experience Award, Milaca Elim has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.

About Pinnacle Quality Insight

A customer satisfaction measurement firm with 20 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,300 care providers in all 50 US states, Canada and Puerto Rico.

About Milaca Elim Care & Rehab

Milaca Elim Care & Rehab Center is a 86 bed skilled facility which provides long-term care, hospice care and short-term rehabilitation.  We are committed to quality care and pride ourselves on providing services in the “Spirit of Christ’s love”.